From my August 2011 Newsletter sent out today. To read the rest of the newsletter and to subscribe to this free service, click here.
Let’s debunk three myths and monsters first before we answer that question.
1. It’s NOT your customer service. Everyone says they have the best customer service. And, let’s face it, most everyone does have good customer service. In most professions, this is not a difference-maker because you can’t prove it with real metrics.
2. You don’t care about your customers/clients more. This is the same as #1. You can’t prove that you care more than someone else. It’s all fluff. No steak or sizzle.
3. You’re products or services are not all that unique. Insurance agents represent the same companies. Real estate agents sell the same homes. Barbers cut the same hair. You all have similar methodology and your competitors are as capable as you.
So what’s your “secret sauce?”
It’s what you uniquely bring to the table with your experiences, stories, perspective, and personality.
- 2 cups of Experiences. Nobody else can claim your life experiences. These events have molded your thoughts and perspectives and make great stories to engage and communicate with your clients and prospects. I’ve been a volunteer firefighter, high school basketball coach, school board director, and Rotary President. Combined with that, I married my high school sweetheart, raised two daughters, and am the “voice” of the high school football team. All these experiences present opportunities to improve the condition of my client if I’m creative enough to find a way.
- 1 cup of Education. Your professional development and skill gives you perspective. Where you went to school, the professional classes you took, and a large pinch of the “street smarts’ you earned by skinning your knees countless times can’t be duplicated by anyone else.
- A dollop of Personality. You are uniquely you (at least that’s what my wife keeps telling me). Whatever your personality – introvert, extrovert, gregarious, serious, humble, or assertive – it doesn’t matter. You’re ability to relate to people make your secret sauce anomalous.
Mix together with…
Effective communication skills
Engaging and metaphoric personal stories
And, for the frosting on the cake…
Top with a large serving of CONFIDENCE.
Confidence is the killer of many an entrepreneur and professional. Lack of confidence masks skill. People want to work with those who are confident. It’s something you can’t hide. You either have that swagger or you don’t. You need this to top of your secret sauce and make your dish delicious.
© 2011 Dan Weedin. All Rights Reserved