Here are my 23 Best Practices for Business Communications.  They are not in any priority order or all-inclusive.  They are a good start.  If you commit to all 23, you will go a long way into providing more value for your clients, prospects, and business associates.

•    Learn to anticipate potential questions from clients, prospects, and audience
•    Use role playing as a practice aid for sales calls and networking
•    Arrive early for your speeches
•    Always check audio visual in advance
•    Be prepared for technology malfunctions
•    Internalize your value proposition
•    Write out your introduction and give it in advance to your presenter
•    Don’t try to sell in networking events
•    Build relationships first
•    Ask questions and be an active listener
•    If you’re at a meal, don’t talk with your mouth full
•    Make eye contact on hand shakes
•    Hold eye contact in speeches
•    Use personal stories to advance your message
•    Never stop learning – use professional development opportunities
•    Avoid filler words like uhm, ah, and so
•    Don’t beat yourself up over mistakes – learn and move on
•    Watch great speakers
•    Repeat names to help you remember them
•    Learn to improve your vocal variety and pace to match your message
•    Be likeable
•    Provide value in all your conversations, writings, and speeches
•    Use “you-focused” questions and terms


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