Our stop on the way to Pittsburgh was through Minneapolis. My wife and I found a Quizno’s and decided to split a hoagie sandwich. As the young woman behind the counter added all the condiments and finished, I asked her to cut the sandwich in half so Barb and I could share.

She looked at me and bluntly said, “No.” Upon seeing the sheer shock on my face, she explained that the cutting knife she had couldn’t possibly cut through the sandwich. I looked at it and it was an enormous cutting knife with a very sharp-looking serrated side. She pointed over to the plastic utensils and said, “But, you could cut it yourself.” With a plastic knife! Really?

I repeated this process asking how I could possibly cut a sandwich with a plastic knife when a real cutting knife couldn’t. I wasn’t sure I wanted to EAT a sandwich that this knife couldn’t cut. She relented and said she’d give it a try. What do you know, it worked!

You can’t make this up.

I just hope we all don’t make our clients work that hard for what would be considered regular service! Think about that next time you’re asked for something by a client. Will you be ready to cut the sandwich?

© 2010 Dan Weedin. All Rights Reserved

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