So I’m in Bogotá, Colombia to speak at the 2014 Latin American Distribution seminar. As is my custom when traveling, I bring one black suit with multiple shirts. That is always good enough for a 2-day conference. As I’m preparing to go to breakfast, a terrible thing happens. I realize my zipper tag is missing. Gone. These slacks are fresh from the dry cleaners so I’m figuring it’s lying on their floor somewhere. Does me no good now.
I’m an expert in crisis planning and I think I’m in good shape. I find the sewing kit nice hotels always have and grab the safety pin. Too small. It wouldn’t stay affixed moving it up and down. Now I panic.
Good thing I have my own expert. I text my lovely and talented wife, Barb. (Actually to be candid, we already had been talking…the safety pin was her idea. You think I knew this myself?) She says go to front desk and get a paper clip. I went and got three of them (insurance in case I mutilated one or two in the process). It worked on the first try! I was very proud of myself and this newfound skill. The part that keeps me humble is that I would have never gotten their without Barb’s help. As she texted me back, we make a great team.
Where or who is your crisis expert? Where do you turn when your business has an unexpected “zipper malfunction?” Let’s face it, crisis happens all the time and it rarely sends a warning. You need both internal and external experts to keep you calm, give you guidance, and help you respond well. And, you need them in place BEFORE the crisis. Otherwise, the chaos increases. My personal crisis expert is a continent away as we speak, yet I was able to access her. Can you say the same?
Copyright 2014 Dan Weedin. All rights reserved